For the last 2 months, HSBC has been double paying all out bills (and DH works for them!)

This month they paid our mortgage twice and overdrafted our account. They wont give us the money back because they said that DH "logged" into his account the 2 separate days the mortgage was paid. They said they cant prove he paid bills but since he logged onto his account, they assume that is what he did

I am trying to call the mortgage company but the wait is over 20 minutes and I cant stay on the phone that long at work.

Do you think they will give it back to me? I got our bill for next month yesterday and it says we dont owe them anything now until July because of the 2 payments. WE need that money because we have other bills to pay, including our sons daycare!